Penalty could keep smokers out of health overhaul


WASHINGTON (AP) — Millions of smokers could be priced out of health insurance because of tobacco penalties in President Barack Obama's health care law, according to experts who are just now teasing out the potential impact of a little-noted provision in the massive legislation.


The Affordable Care Act — "Obamacare" to its detractors — allows health insurers to charge smokers buying individual policies up to 50 percent higher premiums starting next Jan. 1.


For a 55-year-old smoker, the penalty could reach nearly $4,250 a year. A 60-year-old could wind up paying nearly $5,100 on top of premiums.


Younger smokers could be charged lower penalties under rules proposed last fall by the Obama administration. But older smokers could face a heavy hit on their household budgets at a time in life when smoking-related illnesses tend to emerge.


Workers covered on the job would be able to avoid tobacco penalties by joining smoking cessation programs, because employer plans operate under different rules. But experts say that option is not guaranteed to smokers trying to purchase coverage individually.


Nearly one of every five U.S. adults smokes. That share is higher among lower-income people, who also are more likely to work in jobs that don't come with health insurance and would therefore depend on the new federal health care law. Smoking increases the risk of developing heart disease, lung problems and cancer, contributing to nearly 450,000 deaths a year.


Insurers won't be allowed to charge more under the overhaul for people who are overweight, or have a health condition like a bad back or a heart that skips beats — but they can charge more if a person smokes.


Starting next Jan. 1, the federal health care law will make it possible for people who can't get coverage now to buy private policies, providing tax credits to keep the premiums affordable. Although the law prohibits insurance companies from turning away the sick, the penalties for smokers could have the same effect in many cases, keeping out potentially costly patients.


"We don't want to create barriers for people to get health care coverage," said California state Assemblyman Richard Pan, who is working on a law in his state that would limit insurers' ability to charge smokers more. The federal law allows states to limit or change the smoking penalty.


"We want people who are smoking to get smoking cessation treatment," added Pan, a pediatrician who represents the Sacramento area.


Obama administration officials declined to be interviewed for this article, but a former consumer protection regulator for the government is raising questions.


"If you are an insurer and there is a group of smokers you don't want in your pool, the ones you really don't want are the ones who have been smoking for 20 or 30 years," said Karen Pollitz, an expert on individual health insurance markets with the nonpartisan Kaiser Family Foundation. "You would have the flexibility to discourage them."


Several provisions in the federal health care law work together to leave older smokers with a bleak set of financial options, said Pollitz, formerly deputy director of the Office of Consumer Support in the federal Health and Human Services Department.


First, the law allows insurers to charge older adults up to three times as much as their youngest customers.


Second, the law allows insurers to levy the full 50 percent penalty on older smokers while charging less to younger ones.


And finally, government tax credits that will be available to help pay premiums cannot be used to offset the cost of penalties for smokers.


Here's how the math would work:


Take a hypothetical 60-year-old smoker making $35,000 a year. Estimated premiums for coverage in the new private health insurance markets under Obama's law would total $10,172. That person would be eligible for a tax credit that brings the cost down to $3,325.


But the smoking penalty could add $5,086 to the cost. And since federal tax credits can't be used to offset the penalty, the smoker's total cost for health insurance would be $8,411, or 24 percent of income. That's considered unaffordable under the federal law. The numbers were estimated using the online Kaiser Health Reform Subsidy Calculator.


"The effect of the smoking (penalty) allowed under the law would be that lower-income smokers could not afford health insurance," said Richard Curtis, president of the Institute for Health Policy Solutions, a nonpartisan research group that called attention to the issue with a study about the potential impact in California.


In today's world, insurers can simply turn down a smoker. Under Obama's overhaul, would they actually charge the full 50 percent? After all, workplace anti-smoking programs that use penalties usually charge far less, maybe $75 or $100 a month.


Robert Laszewski, a consultant who previously worked in the insurance industry, says there's a good reason to charge the maximum.


"If you don't charge the 50 percent, your competitor is going to do it, and you are going to get a disproportionate share of the less-healthy older smokers," said Laszewski. "They are going to have to play defense."


___


Online:


Kaiser Health Reform Subsidy Calculator — http://healthreform.kff.org/subsidycalculator.aspx


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Stevie Wonder to perform Super Bowl weekend


NEW ORLEANS (AP) — Stevie Wonder is the latest in a parade of entertainers that will perform in New Orleans Super Bowl weekend.


The Rock 'n' Roll Hall of Fame singer is headlining an outdoor concert near the Wyndham Riverfront Hotel on Feb. 2, the evening before the big game.


A spokeswoman for the event said Friday that Bud Light is sponsoring the concert. It will include performances by Texas blues guitarist Gary Clark Jr. and others.


Also that night, Justin Timberlake is appearing in his first concert in more than four years during "DIRECTV Super Saturday Night," an invitation-only concert being held after DIRECTV's "Celebrity Beach Bowl" that will include a performance by Miami rapper Pitbull.


"Celebrity Beach Bowl" is a star-studded flag football match that will include rapper Snoop Dogg and actor Neil Patrick Harris.


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Wrigley rooftops offer Cubs billboard revenue

Rooftop owners around Wrigley Field have come up with an idea they hope will get things moving on the ball park's renovation. ( Source: WGN - Chicago)








The rooftop clubs outside Wrigley Field unveiled a plan Friday to put digital signs on their buildings and give the revenue to the Chicago Cubs.

Representatives of the clubs said it is a better alternative to the team's plan to put up signs in the outfield that could potentially block the views from the rooftops and hurt their businesses.

"We believe this is common sense plan is a win-win for the community, rooftops, City Hall and the Cubs," said Beth Murphy, owner of Murphy's Rooftop.

The rooftop owners said they expect their businesses to contribute more than $185 million to the local economy in the next 20 years, $70 million of which would be earmarked for the Cubs. A sign detailing their estimates ended with the words, "Destroying one business to benefit another is not the answer."

Dennis Culloton, a spokesman for the Ricketts family, said that the rooftop owners should discuss their plan with the team "instead of holding press conferences."

A representative of the team, Cubs marketing specialist Kevin Saghy, tried to attend the press conference but was asked to leave the room during the video presentation of the rooftop plan. Saghy brought a tape recorder but did not wear any credentials to indicate he was a Cubs representative.

"A deadline is fast approaching for the team and the city of Chicago to move forward," Culloton said.

Culloton also said the team would bring in more money from advertising atop the back wall of the bleachers than ads on the rooftop buildings.

"Inside the ballpark is going to be infinitely more valuable than advertising outside the ballpark," Culloton said.

Culloton also reiterated the call of Cubs Chairman Tom Ricketts for the city to free up the team to run the ballpark without a slew of restrictions.

"The Ricketts family and the Chicago Cubs want the right to run their business so they can continue to be good stewards of Wrigley Field and in doing so save the beloved ballpark for future generations," he said.

Ryan McLaughlin, a spokesman for the rooftop owners, said Cubs representatives were familiar with the general outline of the plan before today's press conference. Murphy presented it a community meeting Wednesday with Ald. Thomas Tunney, 44th, neighborhood groups and Cubs representatives present, he said.

Tunney suggested Friday the rooftop plan could be a part of the overall effort to rehab Wrigley.

"The advertising proposal from the rooftops can be part of the larger picture for preserving Wrigley," Tunney said in a prepared statement.


"I remain committed to working with the Cubs and small businesses in the neighborhood.  Most importantly, we will continue to engage our residents in discussions concerning Wrigley Field and their quality of life."


asachdev@tribune.com






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Girl: 'My sister's on fire'




















3 children were injured, 1 critically after a fire started inside their apartment. (WGN - Chicago)




















































Hearing screams in the hallway, Vanessa King stepped out of her apartment to see her neighbor rushing down the stairs while cradling a little girl crying from burns over half her body.

"He put a blanket around her. He was holding her. He was telling her it was going to be OK," King said.






The neighbor, Clyde Harden, carried the 4-year-old girl into an ambulance that took her to Comer Children's Hospital, where she remained in critical condition today.

The girl was with her 9-year-old brother and 16-year-old sister when her bunk bed caught fire around 7:15 p.m. Wednesday in a four-flat in the 1000 block of West 76th Street, officials said.

The 16-year-old was in a back bedroom doing her homework when the boy ran to her room, neighbors said. "He ran back there to tell her [their sister] was on fire," said Sandra Gray, who lives downstairs. "She came downstairs and was knocking on everyone's door. She was screaming, 'My sister's on fire.' "

Gray said she and her husband and a neighbor ran up and saw the bottom bunk bed on fire. "All I saw was that the bed was on fire and the baby was burned," Gray said. "You could see the bed on fire."

She said the 16-year-old tried to pull the little girl from the bed and burned her hands. Gray's husband and the neighbor finally put the fire out as firefighters and paramedics arrived, she said. Gray said the girl was conscious but badly burned.

Harden, who rushed up with Gray, said he grabbed hold of the girl and helped put out the fire. “I believe that she was sheltered by God already,” he told reporters on the scene. “Somebody was there for her.”

Though an official cause has not been determined, authorities are looking into the possibility that someone inside the home had been playing with a lighter or matches, according to Fire Department spokesman Larry Langford.

King said she was struggling with how to talk to her 5-year-old daughter about her friend’s injury, saying her girl had nightmares through the night.

King said her daughter told her that "my friend needs to get her skin back. The doctor is going to take care and God is going to take care of her."

csadovi@tribune.com






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RIM shares rise on report of Lenovo interest


TORONTO (Reuters) - Shares of Research In Motion Ltd rose 3 percent on Thursday after a report quoted China's Lenovo Group as saying a bid for the BlackBerry maker was among the options for boosting its mobile business.


"We are looking at all opportunities -- RIM and many others," Lenovo Chief Financial Officer Wong Wai Ming told Bloomberg in an interview at the World Economic Forum's annual meeting in Davos, Switzerland. "We'll have no hesitation if the right opportunity comes along that could benefit us."


Wong said Lenovo has spoken to RIM and its bankers about various combinations or strategic ventures, the Bloomberg report said.


Any bid for RIM, which Canadian Prime Minister Stephen Harper has described as a national "crown jewel," would face a rigorous review by the government to determine whether the deal would bring a "net benefit" to Canada.


Earlier this week, RIM shares surged to a 13-month high after Chief Executive Thorsten Heins said RIM may consider strategic alliances with other companies after next week's launch of devices powered by a new operating system.


In an interview with a German newspaper on Monday, Heins said RIM's review could potentially lead to the sale of its handset business or the licensing of its software to rival smartphone companies.


Analysts expressed skepticism about a Lenovo bid for RIM.


"Anybody who's serious about buying a company doesn't go talking it up...It sounds to me like a comment made more for publicity's sake than a serious approach for RIM," said Charter Equity analyst Ed Snyder. "It is a very long shot at the best. There's so many hurdles. One is regulatory of course."


Earlier this week, Canada's Industry Minister Christian Paradis told Reuters that the Canadian government might go to the extent of even reviewing a sale of RIM's handset business, following the comments made by RIM's CEO.


"I think third parties are always interested in making acquisitions, but to conclude that they (Lenovo) are going to buy RIM is a stretch," said RBC Capital Markets analyst Paul Treiber.


ALL OPTIONS EXAMINED


RIM announced a far-reaching strategic review last May under which it was expected to examine all options, from software licensing deals to an outright sale of the company.


After the comments from Lenovo, a RIM spokesman said the company had nothing new to report on its strategic review at this time.


"We continue to examine all available options to create new opportunities, focusing on areas where we will be more effective partnering rather than going it alone, and ultimately maximizing value for all stakeholders," said RIM spokesman Nick Manning.


The company, once a pioneer in the smartphone industry, has struggled in recent years as its aging line-up of devices lost market share to Apple Inc's iPhone and devices based on Google Inc's Android operating system.


RIM hopes its new touch-screen and keyboard devices, powered by its new BlackBerry 10 operating system, will help it claw back market share.


Shares of RIM were up 3.1 percent at $17.88 in midday trading on the Nasdaq. The Toronto-listed shares were up 3.5 percent at C$17.90. RIM is a volatile stock, and moves of 3 percent and more are not uncommon.


A spokesman for Lenovo said the comments made during the Bloomberg interview were consistent with previous statements on Lenovo's M&A strategy.


"Lenovo is very focused on growing its business, both organically and through M&A. When inorganic ideas arise, we explore them to see if there is a strategic fit," Lenovo spokesman Brion Tingler said in an e-mail.


RIM shares are down almost 90 percent from an all-time high of over C$148 in 2008, but the stock has rallied in the last four months as the launch of the BlackBerry 10 devices nears. Its shares have nearly tripled in value since dipping as low as C$6.22 in late September.


(Reporting by Euan Rocha in Toronto and Sinead Carew in New York; Editing by Frank McGurty and Leslie Gevirtz)



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Azarenka eludes chokehold, gains Australian final


MELBOURNE, Australia (AP) — Sloane Stephens sat for nine minutes, mostly staring at the court and trying to forget the curious timing of Victoria Azarenka's medical timeout. She may have been the only one trying to ignore it.


The 19-year-old American had just saved five match points and broken Azarenka. But she knew she had to hold serve to stay in her first Grand Slam semifinal whenever Azarenka — the No. 1 player and defending Australian Open champion — returned to Rod Laver Arena.


The restless murmuring in the crowd gave way to slow claps. Why had Azarenka chosen that very moment for a medical break?


Azarenka eventually hustled onto the court, and Stephens won only three more points, losing 6-1, 6-4.


"I almost did the choke of the year," Azarenka said in a frank admission during an on-court interview. "At 5-3, having so many chances, I couldn't close it out."


The crowd that had cheered wildly for Stephens, only 25 hours after she ousted an injured Serena Williams, gave Azarenka tepid applause as she left the court. She'll face 2011 finalist Li Na in the final Saturday night. Given the support Li enjoyed in her 6-2, 6-2 win over No. 2-ranked Maria Sharapova, there's no question which player the crowd will favor in the title match.


Azarenka's immediate post-match remarks suggest she panicked after failing to convert five match points, her forehand misfiring. She had little trouble finishing the match after she came back, and the No. 29-seeded Stephens had cooled off.


"I just felt a little bit overwhelmed. I realized I'm one step away from the final and nerves got into me for sure," Azarenka said.


The 23-year-old Belarusian said she was later compelled to explain that she misunderstood the question in the on-court interview, and she wanted to dispel the perception that her medical timeout amounted to little more than gamesmanship.


"I understand the point of people maybe not understanding what I said; me not understanding what I've been asked," she said during an official news conference more than two-thirds devoted to questions on her medical timeout. "So I'm just glad that I'm here, you know, to make everything clear.


"You know, I think you cannot really judge by (a) few words. The situation had to be explained."


Medical staff said Azarenka had timeouts for treatment of left knee and rib injuries. The rib needed to be manipulated because it was affecting her breathing. Tournament director Craig Tiley said Azarenka hadn't broken any rules.


Azarenka hadn't helped herself in a second television interview after the match when she said she couldn't breathe.


"I had chest pains," she said. "It was like I was getting a heart attack."


She tried to allay any negative perception with her explanation that the choking was related to shortness of breath from the rib injury, not her faltering game.


"When you cannot breathe you start to panic," she said. "I was really panicking, not because I couldn't convert my match point. That's not the case. I mean, I'm experienced enough to go over those emotions. But when you cannot breathe, when something's really blocking you, the stress — that was the stress I was talking about.


"What I said — that I was stressed out and choked — was not because I couldn't finish my shot. It was just so stressing me out the pain that I had that, maybe it was overreaction, but I just really couldn't breathe."


Azarenka had retired during previous Grand Slam matches, including a fourth-round match against Serena Williams at the 2009 Australian Open. But with a second major title so close, and the fact she needed to reach the final to retain the No. 1 ranking, she desperately didn't want to quit this time.


For her part, Stephens seemed sympathetic. She had to wait through a medical timeout Wednesday when Williams received treatment for a sore back — the 15-time major winner injured herself after leading by a set and a break. Another rival earlier in the tournament took a long break between sets for other reasons.


"I mean, when you take a medical break or timeout, obviously it's for a reason," she said. "I mean, just another something else that happens. If it was one of my friends, I would say, 'Oh, my God, that sounds like a PP, which is a personal problem. Other than that, it's just unfortunate."


Besides, Stephens said, it didn't affect the outcome of the match.


"No, not at all. She played obviously a really good match," she said. "First set she played awesome; got close in the second. It didn't go my way, but I wouldn't say at all what happened affected the match."


Novak Djokovic dispensed with No. 4-seeded David Ferrer 6-2, 6-2, 6-1 in the night match, saying he "played perfectly" to reach his third consecutive Australian Open title match. Then he dispensed some medical advice of his own.


The Serb, who won the Australian titles in 2008, 2011 and 2012, wore a white shirt with a red cross on the back, pretending to be a doctor to treat Henri Leconte during a legends doubles match at Rod Laver Arena.


He's relaxed now that he has an extra day to prepare for Sunday's final. Djokovic will next play the winner of Friday's semifinal between No. 2 Roger Federer, a four-time Australian Open champion, and No. 3 Andy Murray, the U.S. Open champion.


Djokovic lost only seven points in 11 service games against Ferrer, and hit 30 crisp, clean winners in an almost flawless performance.


"I cannot remember the last time I played so well," Djokovic said. "I've played many great matches, but this one stands out. Hopefully, I can play the same level on Sunday."


He played confidently in the first two sets, and was sublime in the third. Even Ferrer, who has now lost five Grand Slam semifinals and never reached a championship match, was surprised.


After hitting a forehand a fraction wide of the line and losing his challenge in a review, Ferrer double-faulted to give Djokovic match point. The errors were a measure of just how much pressure Djokovic was applying.


Right after his semifinal, Djokovic started playing mind games leading to the final.


"Federer-Murray, when they're playing it's always very close," he said, confirming he'd be closely watching the match. "I wouldn't give the role of the favorite to either of them. I expect to enjoy it. Whoever I play against, I'm going to be ready."


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Beyonce lets others do talking on lip-synch drama






LOS ANGELES (Reuters) – Beyonce‘s lips remained sealed on Wednesday over her headline-making rendition of the U.S. national anthem at President Barack Obama‘s inauguration, leaving others to do the talking over whether she lip-synched to a pre-recorded track.


Celebrity magazine Us Weekly quoted a source saying the Grammy-winning artist was disappointed by the controversy she stirred by singing “The Star-Spangled Banner” at Monday’s solemn ceremony using a backing track – and drew a comparison to late Italian opera singer Luciano Pavarotti.






As some of America’s singing stars offered sympathy and understanding, an inaugural official, who declined to be identified, told CNN that Beyonce “did not sing live.”


“Because she didn’t have time to rehearse with the U.S. Marine Band, she decided to use her recording with the Marine Band,” the official told CNN on Wednesday.


The U.S. Marine band said in a statement on Tuesday that no one in the band “is in a position to assess whether it was live or pre-recorded.”


Us Weekly meanwhile quoted a different, also unidentified source, as saying “She did sing, but used a track.”


“She didn’t think there was anything wrong with it,” the source told the celebrity magazine‘s website on Wednesday.


“Pavarotti has done it! It was freezing out, and if she messed up just one note, that would have been the story … Everybody uses these tracks, and the music director advised it,” the Us Weekly source added.


Pavarotti lip-synched his last performance, at the 2006 Winter Olympics in Turin, because of the bitter weather and his failing health, according to orchestra conductor Leone Magiera in a 2008 book. The Italian tenor died in 2007 of pancreatic cancer at age 71.


Beyonce‘s publicist has declined to comment on the furor, but Aretha Franklin and Jennifer Lopez chimed in with their support.


“When I heard the news … that she was pre-recorded I really laughed,” Franklin, 70, who sang live at Obama‘s first inauguration in 2009, told ABC News.


“I thought it was funny because the weather down there was about 46 or 44 degrees and for most singers that is just not good singing weather … she did a beautiful job with the pre-record … next time I’ll probably do the same.”


Lopez told Jon Stewart on “The Daily Show” on Tuesday that many performers resort to using pre-recorded tracks.


“You know, sometimes it happens,” Lopez said. “When you’re in certain stadiums and in certain venues, they do pre-record things because you’re going to have that terrible slapback.”


Beyonce, 31, was giving her first major public performance since giving birth to a baby in January 2012. On Sunday, she had posted on Instagram photo of herself in a recording studio holding the sheet music for “The Star-Spangled Banner.”


She is due to take the spotlight again next month by performing, live, at the February 3 Super Bowl halftime show.


(Reporting by Jill Serjeant; Editing by Lisa Shumaker)


Music News Headlines – Yahoo! News





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Penalty could keep smokers out of health overhaul


WASHINGTON (AP) — Here's a possible new cost for people with the cigarette habit.


Experts say millions of smokers could be priced out of health insurance because of tobacco penalties under President Barack Obama's health care law


The Affordable Care Act allows health insurers to charge smokers buying an individual policy up to 50 percent higher premiums starting next Jan. 1.


A 60-year-old smoker could wind up paying nearly $5,100 on top of normal premiums.


Younger smokers could be charged lower penalties under rules proposed last fall by the Obama administration.


Workers with job-based coverage can avoid tobacco penalties by joining a smoking cessation program.


The older smokers buying individual coverage could face a heavy financial hit at a time in life when smoking-related illnesses typically emerge.


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Ian McKellen, Patrick Stewart heading to Broadway


NEW YORK (AP) — Serious theater fans have a reason to suddenly freak out: Ian McKellen and Patrick Stewart will team up on Broadway this fall in two of the most iconic plays of the 20th century.


Producers announced Thursday that Stewart and McKellen will star in Harold Pinter's "No Man's Land" and Samuel Beckett's "Waiting for Godot" which will play in repertoire under the direction of Sean Mathias.


The Broadway theater, performance dates, the two supporting actors and the schedule of performances will be announced later.


Stewart and McKellen starred in a production of "Waiting for Godot" in London's West End in 2009. Prior to Broadway, they'll tackle "No Man's Land" in an as-yet-unspecified out-of-town tryout this summer.


Mathias told The Associated Press all three men struggled to make "Waiting for Godot" as honest and realistic as possible — an approach they'll likely replicate with Pinter's play.


"What we tried to do, with so much effort, was make it real. Make them human beings, compassionate, funny, flawed and vulnerable and cocky — all the things human beings are," Mathias said. "We never wanted to make it esoteric. I'm sure this is how we will approach the Pinter as well."


Stewart, 72, and McKellen, 73, first worked together in 1977 in Tom Stoppard's "Every Good Boy Deserves Favour." They've also starred in the "X-Men" movie franchise as Professor Xavier and Magneto.


Stewart will play Vladimir in "Waiting for Godot" and Hirst in "No Man's Land;" McKellen will play Estragon in "Waiting for Godot" and Spooner in "No Man's Land."


"My main feeling is it's lovely to be back with friends and it will be lovely to be back in New York," said McKellen, who is doing a sit-com in England and next goes to Middle Earth to film scenes for "The Hobbit" franchise. "But I've got an awful lot to do in the meantime."


McKellen made his Broadway debut in Aleksei Arbuzov's "The Promise" in 1967 and won a Tony Award for his performance in "Amadeus" in 1981. His films include "Apt Pupil," ''Gods and Monsters" and "The Lord of the Rings."


Stewart, perhaps best known as Capt. Jean-Luc Picard of "Star Trek: The Next Generation," first appeared on Broadway in Peter Brook's production of Shakespeare's "A Midsummer Night's Dream" in 1971 and has recently been in David Mamet's "A Life in the Theatre" and "Macbeth."


Putting the Beckett and Pinter plays together in repertoire makes theatrical sense since both require four male actors and they both mine a surreal, witty vein.


"Both plays play tricks with our memory, with time, with what time is," said Mathias. "Both plays are dealing with a landscape of poetry, a landscape of psychology, a landscape that is both real and isn't real. So there are incredible reverberations and resonances."


Stewart and McKellen will sink their teeth into Beckett and Pinter after spending the summer filming "X-Men: Days of Future Past." Mathias, a Tony nominee in 1995 for "Indiscretions," will be directing "Breakfast at Tiffany's" on Broadway this spring.


Now a thorny question: Who gets top billing on Broadway — McKellen or Stewart? After all, both actors have gotten knighthoods for their services to drama and the performing arts.


"For me there's no question," Stewart said. "Ian was a star actor while I was still working in regional theater. To be absolutely frank, I was in awe of him and his work long before I knew him."


___


Follow Mark Kennedy on Twitter at http://twitter.com/KennedyTwits


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United to cut 600 front-office jobs









United Continental Holdings Inc. will cut about 600 front-office jobs through voluntary and involuntary cuts, the company said Thursday as it announced disappointing financial losses for 2012.

The world's largest airline did not detail where cutbacks will take place, but Chicago is likely to be most affected considering the corporate headquarters and network operations center are in downtown Chicago and that Chicago O'Hare airport is one of the airline's largest hubs.

The job cuts were announced Thursday morning during a conference call about the airline's profits. United officials said they were disappointed in the airline company's 2012 performance and pledged to improve in 2013, both in financial performance and the airline's operational reliability.

They said they intend to win back corporate customers who defected to other airlines last year when the airline experienced periods of poor on-time performance and high cancellations rates. The operational problems, which have abated since the fall, stemmed from numerous computer-related glitches after the airline merged United and Continental customer reservation systems onto a common platform last March.

United CEO Jeff Smisek called 2012 "the toughest year of our merger integration," but that the airline was "back on track."

"Despite our integration pains, we accomplished an enormous amount and we are now in a position to go forward as a single carrier and compete effectively on a global scale," he said. "Our operations are running smoothly. Our many product improvements are rolling out and our customer satisfaction scores are climbing."

Smisek also said the airline maintains its confidence in the Boeing 787 Dreamliner, which was grounded in the U.S. and elsewhere after numerous glitches, including a serious fire hazard with its lithium ion batteries.

He said he had confidence in the airplane and "Boeing's ability to fix the issues just as they have done on every other new aircraft model they've produced."

Smisek said he has no indication on when the Federal Aviation Administration will allow the planes to fly again, including Dreamliner on a route between Chicago and Houston. Boeing is also based in Chicago.

United, the only U.S. carrier currently operating 787 planes, has six Dreamliners. Smisek said the company expects to take delivery of two additional 787s in the second half of this year.

EARNINGS

United Continental said it lost $723 million in 2012, or $2.18 per share. Excluding special charges of $1.3 billion, mostly related to merging United and Continental, the company earned $589 million, or $1.59 per share, meeting Wall Street analyst expectations.

In the fourth quarter, United lost $620 million, or $1.87 per share, compared with a loss of $138 million, or 42 cents per share, in the same quarter a year earlier.

It took charges of $430 million in the quarter, with much of that tied to paying off pension debt and costs for systems integration and training and severance. Excluding items, United said the 2012 quarterly loss was 58 cents a share, compared with a 61 cent loss expected by analysts on average, according to Thomson Reuters I/B/E/S.

Revenue fell 2.5 percent to $8.7 billion.

Superstorm Sandy, which barreled through the U.S. Northeast in late October, reduced revenue by about $140 million and profit by about $85 million in the fourth quarter. The storm caused shutdowns at major New York area airports, including New Jersey's Newark Liberty International where United operates a major hub.

CUSTOMER SERVICE

Customer service will be a larger focus for the airline, Smisek said during the conference call.

That focus includes a comprehensive customer service training program for airport agents, contact center agents and flight attendants, he said. It will also roll out a program called "It's Our Job," a companywide approach to customer service "that clearly explains our customer service standards and expectation for front line coworkers," Smisek said.

It will also include an expanded recognition program to reward employees for outstanding service, collecting more customer-satisfaction data and roll out of a new set of tools for airport agents, he said.

JOB CUTS

As far as the job cuts, they will not affect unionized workers, such as pilots, flight attendants and airport ground workers, a spokeswoman said. The airline in December reduced the officer ranks by several positions, representing 7 percent of managers with titles of vice president and higher. It will reduce management and administrative staff by 6 percent through voluntary and involuntary cuts and not filling empty positions.

Those cuts will begin in early February, Smisek said in a letter to employees Thursday morning.

gkarp@tribune.com

 
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